Welcome to the Customer Service and Support Center Archives

The Customer Service and Support Center website provides information about the Medicare Part C and Part D programs, as well as the Medicare-Medicaid Financial Alignment Initiative (FAI).

Disclaimer: Archived materials contain information that may have changed or is subject to being changed without notice. The information presented on these Archived pages is not intended to replace statutes, regulations, policy or guidance currently in place.

Important Update

Value Codes Update

As of March 16, 2020, CMS updated the Medicare Advantage Front-end System reference data to include the following value codes: A1, A7, B1, B2, B7, C1, C2, and C7. Submitters can resubmit previously submitted data that was rejected.

System Status

All systems are operational and distributions of reports are current.