Welcome to the Customer Service and Support Center

The Customer Service and Support Center website provides information about the Medicare Part C and Part D programs, as well as the Medicare-Medicaid Financial Alignment Initiative (FAI).

Important Update

Expiring Password for SFTP Users

SFTP passwords used to access the Front-End Systems will expire on 9/20/2020. New credentials (Password and Reference IDs) will be distributed via separate emails on 9/7/2020. The new password should be used when prompted on and after 9/20/2020.

System Status

All systems are operational and distributions of reports are current.