Welcome to the Customer Service and Support Center

The Customer Service and Support Center website provides information about the Medicare Part C and Part D programs, as well as the Medicare-Medicaid Financial Alignment Initiative (FAI).

Important Update

System Status - December 5, 2020

The FES will be performing a system update on 12/5/2020 with no interruption in submitting files, however responses will not be available until later that afternoon. On 12/4/2020 all files need to be downloaded from outbound mailboxes by 9:00 PM EST. Learn More

System Status

All systems are operational and distribution of reports are current.