Contact Us

Call: 1-877-534-CSSC (2772)

Email Address:

Click here to use the online form.

      Regular Mail
      Palmetto GBA
      CSSC Operations
      P.O. Box 100275, AG-570
      Columbia, SC 29202-3275

      Express Mail
      Palmetto GBA
      CSSC Operations, AG-570
      2300 Springdale Drive, Bldg. One
      Camden, SC 29020

CSSC Hours of Operation

The CSSC Operations staff is available Monday – Friday 8am to 7pm ET, with the exception of our corporate observed holidays.

Holiday Schedule

HOLIDAY Calendar Year 2021 Calendar Year 2022
New Year’s Day January 1 December 31, 2021
Martin Luther King Day January 18 January 17
Memorial Day May 31 May 30
Independence Day July 5 July 4
Labor Day September 6 September 5
Thanksgiving Day November 25 November 24
Day after Thanksgiving November 26 November 25
Christmas Eve December 23 December 23
Christmas Day December 24 December 26

Note: Scheduled holidays occurring on Saturday will be observed the preceding Friday, and holidays occurring on Sunday will be observed the following Monday.

The Front-End Systems (FERAS, PDFS and EDFES) are available for submission of Risk Adjustment, Prescription Drug, Medicare Encounter and Medicare-Medicaid data 24 hours a day, 7 days a week regardless of the holidays. The only exception would be from 5:00 PM ET - 10:00 PM ET on Sunday when the systems and equipment are routinely maintained.

Last Updated: 04/24/2020