Contact Us


Call: 1-877-534-CSSC (2772)

Email Address: csscoperations@palmettogba.com

Click here to use the online form.

Write:
      Regular Mail
      Palmetto GBA
      CSSC Operations
      P.O. Box 100275, AG-570
      Columbia, SC 29202-3275

      Express Mail
      Palmetto GBA
      CSSC Operations, AG-570
      2300 Springdale Drive, Bldg. One
      Camden, SC 29020

CSSC Hours of Operation

The CSSC Operations staff is available Monday – Friday 8am to 7pm ET, with the exception of our corporate observed holidays.

Holiday Schedule

HOLIDAY Calendar Year 2020 Calendar Year 2021
New Year’s Day January 1 January 1
Martin Luther King Day January 20 January 18
Memorial Day May 25 May 31
Independence Day July 3 July 5
Labor Day September 7 September 6
Thanksgiving Day November 26 November 25
Day after Thanksgiving November 27 November 26
Christmas Eve December 24 December 24
Christmas Day December 25 December 27

Note: Scheduled holidays occurring on Saturday will be observed the preceding Friday, and holidays occurring on Sunday will be observed the following Monday.

The Front-End Systems (FERAS, PDFS and EDFES) are available for submission of Risk Adjustment, Prescription Drug, Medicare Encounter and Medicare-Medicaid data 24 hours a day, 7 days a week regardless of the holidays. The only exception would be from 5:00 PM ET - 10:00 PM ET on Sunday when the systems and equipment are routinely maintained.


Last Updated: 04/24/2020