Frequently Asked Questions
Adding and Deleting Diagnoses
Source: CMS Memo with subject “Guidance for Encounter Data Submission” (October 30, 2017) and User Group Webinar on (August 27, 2020)
Voids and replacements must be submitted as the same type of record as they are trying to replace or void. For example, if a chart review record is being replaced, the replacement record must also be indicated as a chart review. However, a chart review delete may be linked to either an encounter or chart review record.
In all cases a record that is deleting diagnoses must be linked. An unlinked chart review record does not reference the Internal Control Number (ICN) of a previously submitted and accepted record. Because the ICN is not referenced, CMS cannot determine which record the unlinked chart review record would be deleting from. Unlinked chart review records attempting to delete diagnoses will be rejected with edit code 00805 – “Deleted Diagnosis Code Not Allowed.” Furthermore, a diagnosis delete record deletes only the diagnoses from the record it is linked to, and not from other records. In other words, for each instance of a diagnosis to be deleted, MAOs or other entities must submit a separate Linked Chart Review Record (CRR) Delete. Additional information is available in Encounter Data Submission and Processing Guide, Chapter 2.3.
Source: User Group Q&A Documentation from April 27, 2017 and User Group Webinar on August 27, 2020
Communicating with CMS
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Send an encrypted file to the Risk Adjustment Operations Team at RiskAdjustmentOperations@cms.hhs.gov with the requested PII or PHI. The encrypted file formats that are accepted are unzipped docx, pptx and xlsx.
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Provide a contact name and phone number for a Risk Adjustment Operations team member to obtain the password for the encrypted file.
NOTE: ICNs are not considered PHI/PII and can be sent in an email. CMS can pull detailed information from the ICN and rarely is an MBI required to research an inquiry.
Risk Adjustment Policy mailbox does not accept PII or PHI.
Source: CMS HPMS
Memo with subject "Acceptable Attachment File Extensions for Risk Adjustment Inquiries"
(October 18, 2021)
General Submission Questions
MAOs can use the following options to submit Risk Adjustment Processing System (RAPS) and Encounter Data System (EDS) files:
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Connect:Direct
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Secure File Transfer Protocol (SFTP)
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Connecting directly with CMS
Please check the “EDI Onboarding and Connectivity” section on the Customer Service and Support Center (CSSC) Operations website at www.csscoperations.com for more information.
Source: Encounter Data Submission and Processing Guide. Chapter 4.2.2
Source: User Group Q&A Documentation from April 27, 2017.
Source: User Group Q&A Documentation from March 23, 2017.
Source: User Group Q&A Documentation from March 23, 2017.
Source: User Group Q&A Documentation from February 16, 2017.
Source: User Group Webinar on August 15, 2019.
Source: CMS HPMS Memo with subject “Guidance for Encounter Data Submission” (October 30, 2017).
Since the Encounter Data Record (EDR) is a report to CMS from the MAO or
other entity, and not a provider bill, the MAO or other entity can report
data on the EDR that was not submitted by a provider, per CMS guidance. See
Tables 1 and 2 below for CMS’ guidance on how to bypass the line-level
duplicate check in the back-end Encounter Data Processing System (EDPS) when
the MAO or other entity has determined that the lines represent distinct
items or services but will be identified as duplicates by the CMS line-level
duplicate logic. The bypass logic described is not intended to be
instructions for how providers should bill the MAO or other entity.
MAOs and other entities are permitted to use the CMS-specified procedure
code modifiers so that the duplicate logic is bypassed. Another option for
preventing a duplicate line rejection is to include the actual payment
amount on each line (assuming the actual payment amount for each line
differs).
Table 1. EDPS - Data Elements Used to Identify Duplicate Lines (Edit
98325)
|
Professional/Durable Medical Equipment |
Institutional – Outpatient |
|---|---|
|
Beneficiary identifier |
Beneficiary identifier |
|
Date of Service |
Date of Service |
|
Procedure Code and up to 4 modifiers |
Procedure Code and up to 4 modifiers |
|
Paid Amount (2320 AMT02/2430 SVD02) |
Paid Amount (2320 AMT02/2430 SVD02) |
|
Billed Amount |
Billed Amount |
|
Place of Service (POS) |
Type of Bill (TOB) |
|
Rendering Provider NPI |
Billing Provider NPI |
|
NDC Code |
Revenue Code |
|
|
NDC Code |
Table 2. EDPS - Data Elements Used in Bypass Logic for Edit
98325
|
Professional/Durable Medical Equipment |
Institutional – Outpatient |
|---|---|
|
59 - Distinct Procedural Service |
59 - Distinct Procedural Service |
|
76 - Repeat Procedure by Same Physician |
62 - Two Surgeons |
|
77 - Repeat Procedure by Another Physician |
66 - Surgical Team |
|
91 - Repeat Clinical Diagnostic Laboratory Test |
76 - Repeat Procedure by Same Physician |
|
|
77 - Repeat Procedure by Another Physician |
|
|
91 - Repeat Clinical Diagnostic Laboratory Test |
Note: There is an additional by-pass condition for
Ambulatory Surgery Center (ASC) Fee Schedule EDRs: populate the field
“Multiple Procedure Discount Indicator” with a value of
“1” in order to by-pass the duplicate line edit.
In situations in which none of the data elements included in the Encounter
Data System’s (EDS’) duplicate logic check are changing, but
other data elements on a line (edit 98325) or record (edit 98300) may have
changed, CMS recommends that the subsequent encounter data record be
submitted as a replacement or that the previously submitted and accepted
encounter data record be voided and a new original record resubmitted in
order to prevent rejection for duplicate submission.
Source: CMS HPMS Memo with subject “Encounter
Data Software Release Updates: 2022 Quarter 1 Release"
(February 4, 2022)
Source: CMS HPMS Memo with subject “Guidance for Encounter Data Submission” (October 30, 2017)
Source: User Group Q&A Documentation from January 19, 2017
MAO-004 Report
MAOs and other entities can submit questions regarding missing
MAO-004 Reports to RiskAdjustmentOperations@cms.hhs.gov. If
asking about specific records versus whole reports, please
include the contract ID and related Internal Control Numbers
(ICNs) of the encounter(s) in question. Prior to submitting
questions, please verify that reports are not in your
established File Transfer Protocol (FTP) mailbox or are not
available through the Medicare Advantage Prescription Drug User
Interface (MARx UI). Review Accessing
Archived Reports using MARx UI CBT.
If you believe an Encounter Data Record (EDR) is missing from
the MAO-004, please check to make sure the EDR meets the
criteria below.
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Does the data in question have a date of service of January 2014 or later?
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Is the encounter data record accepted at the header level by Encounter Data System (EDS), as reported on the MAO-002 report?
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Does the encounter data record pass the CMS published filtering logic for each specific encounter type under consideration– Professional, Outpatient, Inpatient?
If an encounter data record meets these criteria, all diagnoses on the record will be indicated as either allowed or disallowed and will also be designated as add, delete, or blank. Diagnoses marked as allowed and either add or blank are considered eligible for risk adjustment, however, not all eligible diagnoses map to an Hierarchical Condition Category (HCC) in the risk adjustment models.
Source: User Group Q&A Documentation from January 19, 2017 and the Plan Communication User Guide
Source: CMS HPMS Memo with subject “Updated Version of MAO-004 Reports (Phase IV Version 0) and Re-issuing of Historical MAO-004 Reports in the New Version” (July 21, 2020)
Source: CMS HPMS Memo with subject “Updated Version of MAO-004 Reports (Phase IV Version 0) and Re-issuing of Historical MAO-004 Reports in the New Version” (July 21, 2020)
Source: CMS HPMS Memo with subject “Updated Version of MAO-004 Reports (Phase IV Version 0) and Re-issuing of Historical MAO-004 Reports in the New Version” (July 21, 2020)
Source: CMS HPMS Memo with subject “Updated Version of MAO-004 Reports (Phase IV Version 0) and Re-issuing of Historical MAO-004 Reports in the New Version”. (July 21, 2020)
Source: Help Desk Inquiry answered in June 2018.
Source: CMS HPMS Memo with subject “Updated Version of MAO-004 Reports (Phase IV Version 0) and Re-Issuing of Historical MAO-004 Reports in the New Version” (July 21, 2020)
Source: User Group Q&A Documentation from March 23, 2017
Source: User Group Q&A Documentation from March 23, 2017
Source: CMS HPMS Memo with subject “Updated Version of MAO-004 Reports (Phase IV Version 0) and Re-Issuing of Historical MAO-004 Reports in the New Version” (July 21, 2020)
Source: User Group Q&A Documentation from January 19, 2017
To access the MAO-004 reports use the following steps:
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In Medicare Advantage Prescription Drug User Interface (MARx UI) go to the ‘Reports’ menu
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Select ‘Monthly’ frequency, the ‘Start Month/Year’ and the ‘End Month/Year’
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On the ‘Report/Data File’ dropdown select ‘Risk Adjustment Eligible Diagnosis Report’
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Add your ‘Contract ID’ and hit find
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Do not specify the file type.
The archived reports will populate and become available for download approximately 10-15 minutes after requestors log out and log back into MARx.
Please contact the MAPD Help Desk at MAPDhelp@cms.hhs.gov or 1-800-927-8069 for any issues with the MARx UI.
Source: User Group Q&A Documentation from January 19, 2017
Source: CMS HPMS Memo with subject “Updated Version of MAO-004 Reports (Phase IV Version 0) and Re-Issuing of Historical MAO-004 Reports in the New Version” (July 21, 2020)
Source: User Group Webinar on February 21, 2019
Monthly Medicaid Status Report
The Monthly Membership Report (MMR) contains payment information
for the reported month; the Medicaid data fields on the MMR
represent the beneficiary's Medicaid status used to
determine dual status for that month. The Monthly Medicaid
Status Report provides information on dual status that may be
more current than the anchor months in the MMR that are used for
payment. The Monthly Medicaid Status Report gives plans a more
complete picture of a beneficiary’s Medicaid status, which
can assist with predicting revenue.
Source: User Group Q&A Documentation from
April
27, 2017
Source: User Group Webinar on April 19, 2018
Procedure Codes
Source: User Group Q&A Documentation from January 19, 2017
Source: User Group Webinar on June 20, 2019
Source: MAO Help Desk Inquiry answered in November 2019
Source: MAO Help Desk Inquiry answered in November 2019
Source: User Group Q&A Documentation from October 26, 2017
Risk Adjustment: Filtering and Scores
Source: CMS HPMS Memo with subject "Deadline for Submitting Risk Adjustment Data for Use in Risk Score Calculation Runs for Payment Years 2019, 2020, and 2021" (January 15, 2021)
Source: MAO Help Desk Inquiry answered in November 2019
Source: User Group Q&A Documentation from February 16, 2017
Source: User Group Q&A Documentation from March 23, 2017
Source: User Group Webinar on June 20, 2019
Source: User Group Q&A Documentation from June 20, 2019
Submission Deadlines
Source: CMS HPMS Memo with subject “Deadline for Submitting Risk Adjustment Data for Use in Risk Score Calculation Runs for Payment Years 2019, 2020, and 2021” (January 15, 2021)
Source: User Group Q&A Documentation from April 27, 2017
Source: User Group Q&A Documentation from February 16, 2017
Submission Errors
To access the CMS 5010 Claim Edits and Enhancement Module (CEM) Edits Spreadsheet, use the following steps:
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Click on https://www.cms.gov/Regulations-and-Guidance/Guidance/Transmittals/2017-Transmittals
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Key in ‘(EDI) Front End Updates’ in the ‘Filter On’ box
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Select Transmittal #
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R1806OTN – Version EA20173V01 (Institutional)
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R1865OTN – Version EB20181V01 (Professional)
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R1947OTN – Version CE20182V01 (Durable Medical Equipment)
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Click on the link(s) under ‘Downloads’ at the bottom of the page.
Source: User Group Q&A Documentation from April 27, 2017; and CMS HPMS Memo with subject “Announcement of the March 2020 Encounter Data Software Release Updates” (March 19, 2020)
Source: User Group Q&A Documentation from January 19, 2017
Source: User Group Q&A Documentation from January 19, 2017
Source: User Group Q&A Documentation from January 19, 2017
Submitting Beneficiary Data
Source: User Group Q&A Documentation from January 19, 2017
Source: User Group Q&A Documentation from October 26, 2017
Submitting Chart Review Records
Source: User Group Q&A Documentation from March 23, 2017
Source: User Group Q&A Documentation from March 23, 2017
Source: User Group Webinar on January 17, 2019
Source: User Group Webinar on April 19, 2018
Source: User Group Q&A Documentation from January 19, 2017
Source: User Group Webinar on August 15, 2019
Source: User Group Webinar on February 21, 2019 and User Group Webinar on August 27, 2020
Voiding and Replacing Records
Source: User Group Q&A Documentation from January 19, 2017
Source: User Group Q&A Documentation from January 19, 2017.
Source: User Group Webinar on April 18 2019