Frequently Asked Questions

Published 12/06/2021

Have a question about eServices? Please look here for answers to frequently asked questions.


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I am a Railroad Medicare provider. I am already registered with eServices for Jurisdiction MAC Medicare. Do I have to register again for Railroad Medicare?What if I do not know my user ID?I have completed eServices profile verification, but when I log in I get the message that my account has not been verified. What do I need to do?Can I obtain an MBI for a deceased beneficiary using the eServices MBI Lookup tool?How do I contact technical support?Why can't I find claim status for Railroad Medicare beneficiaries in eServices?How do I access Immediate Offset and electronic payments for Medicare overpayments and voluntary refunds in eServices?How do I administer users in eServices?Can I request an immediate offset through eServices for both demanded overpayments and voluntary refunds?Can I request an immediate offset through eServices for both demanded overpayments and voluntary refunds?Do I need to request a new MFA code each time I log in?How do I change my password?How do I print a remittance?Someone from my office has already registered for eServices. How do I get access?I cannot answer my security questions. What do I do?I do not see the remittance that I am looking for. What should I do?How do I report a privacy incident that occurred in eServices?Is the eligibility information available through eServices real time?Why can't I edit the Total Charges field on my eClaim form?How do I report misuse or suspicious use of eServices?I am having trouble with my registration. What do I do?I am a provider administrator. How do I recertify the provider users on my account?I am trying to register for eServices but I do not see my state in the Line of Business list. Why arenWhy do I receive 'this webpage cannot be displayed' when I attempt to access eServices?Why do I get an error when I upload attachments in secure forms?Why can't I view or print information correctly in eServices?Why am I being contacted by eServices.Security regarding an eServices account?Why am I no longer receiving paper remittances?Why can't I find the information I am looking for on the Financial Tools tab?Why am I missing eligibility information?Why am I being asked to complete eServices profile verification?Why am I unable to receive my MFA code via text message?What is eServices?Why am I being asked to complete eServices recertification?When performing a claim status inquiry, why do I receive an error message that there is nothing found to display?What do I do if I did not receive my profile verification email?When performing an eligibility inquiry, why do I receive an error message that the beneficiary I requested cannot be found?What should I do if I receive a message that the eligibility system is unavailable?I have multiple NPIs and PTANs. Do I need to register each one?How do I obtain the information required to register for eServices?How do I register for eServices?How do I check status of a submitted form?How will I know my form has been received in eServices?I am an eServices account administrator. How do I get my account unlocked?What are the minimum system requirements for Palmetto GBA's eServices?Why am I getting locked out or logged out of eServices?