Frequently Asked Questions

Published 07/18/2022

Have a question about eServices? Please look here for answers to frequently asked questions.


How do I print a remittance?I am trying to register for eServices but I do not see my state in the Line of Business list. Why arenCan I obtain an MBI for a deceased beneficiary using the eServices MBI Lookup Tool?Can I request an immediate offset through eServices for both demanded overpayments and voluntary refunds?Can I request an immediate offset through eServices for both demanded overpayments and voluntary refunds?How do I administer users in eServices?What do I do if I did not receive my profile verification email?How do I access Immediate Offset and electronic payments for Medicare overpayments and voluntary refunds in eServices?How do I obtain the information required to register for eServices?How do I check status of a submitted form?Do I need to request a new MFA code each time I log in?How do I change my password?How do I contact technical support?How do I report misuse or suspicious use of eServices?I have multiple NPIs and PTANs. Do I need to register each one?How will I know my form has been received in eServices?Why am I missing eligibility information?What if I do not know my eServices user ID?Why do I get an error when I upload attachments in secure forms?When performing an eligibility inquiry, why do I receive an error message that the beneficiary I requested cannot be found?When performing a claim status inquiry, why do I receive an error message that there is nothing found to display?Why am I getting locked out or logged out of eServices?Why am I being asked to complete eServices recertification?What should I do if I receive a message that the eligibility system is unavailable?Why am I no longer receiving paper remittances?Why am I being contacted by eServices.Security regarding an eServices account?Why do I receive 'this webpage cannot be displayed' when I attempt to access eServices?Why am I being asked to complete eServices profile verification?Why can't I find the information I am looking for on the Financial Tools tab?Why am I unable to receive my MFA code via text message?What is the format of an eServices User ID?Why can't I edit the Total Charges field on my eClaim form?Someone from my office has already registered for eServices. How do I get access?I have completed eServices profile verification, but when I log in I get the message that my account has not been verified. What do I need to do?I do not see the remittance that I am looking for. What should I do?I am a provider administrator. How do I recertify the provider users on my account?Why can't I view or print information correctly in eServices?How do I register for eServices?How do I report a privacy incident that occurred in eServices?I cannot answer my security questions. What do I do?I am having trouble with my registration. What do I do?I am a Railroad Medicare provider. I am already registered with eServices for Jurisdiction MAC Medicare. Do I have to register again for Railroad Medicare?Why can't I find claim status for Railroad Medicare beneficiaries in eServices?What is eServices?What are the minimum system requirements for Palmetto GBA's eServices?Is the eligibility information available through eServices real time?I am an eServices account administrator. How do I get my account unlocked?