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Printed Date: 9/22/2015
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You can participate in eServices if you have a signed Electronic Data
Interchange (EDI) Enrollment Agreement on file with Palmetto GBA. Only one
provider administrator per EDI Enrollment Agreement may register for eServices.
The provider administrator may then grant access to the different
features of the application to their associates, who are provider users.
The provider administrator also has the ability to assign additional provider
administrators by selecting the Admin permission for the user. If you are a
provider user, you must contact the provider administrator for your provider to
request access to the system.
It’s easy to register. Just go to the eServices link from
PalmettoGBA.com/medicare. You’ll see the eServices introduction
You must enter the information listed below to
have entered registration information in an incorrect format, the eServices
application will display an error message in red at the top of the screen.
Carefully read that error message and enter the information again. If the
information you enter matches the information on file with Palmetto GBA, you
will be able to choose a password and security questions and answers.
Once this is completed, you will receive an email at
the email address you registered. You must access the email and click on
the validation link. If you do not click on the validation link and you try to
log in, you will see the profile screen where you can update or correct your
email address and submit. If your email address is correct, you may click on
the link to request a new email. Please make sure your email address is correct
on your profile before calling Palmetto GBA for assistance.
If you are sure your email address is correct, but you do not
receive your email, your company’s email security settings may need to be
updated to allow incoming emails from Palmetto GBA. The email address you will
be receiving the validation email from is:
Generic User Names are Not Permitted
Each user of eServices must have a unique user ID and password. This
means that we expect each user to have a legitimate first and last name.
Generic first and last names are not permitted. Examples of generic user names
are: Front Desk, Account Coordinator, Billing Department, User A, or the name
of your provider office. No sharing of user IDs and passwords is permitted.
Palmetto GBA will delete, without notice, any user names we find that are
Note: You must register for each PTAN/NPI
combination. If you have multiple NPIs associated with a PTAN, you must
register each PTAN/NPI combination separately. Each combination will be
assigned a unique user ID. Once the user IDs have been assigned,
you may utilize the account linking feature to link the access for
all of your eServices accounts under one of your eServices user IDs. Providers
who have a Do Not Forward (DNF) on file with Palmetto GBA will not be able to
register until the DNF is lifted.
This was last updated on 01/28/2021
This was last updated on 12/28/2020
You must have a Provider Transaction Account Number (PTAN), National Provider
Identifier (NPI), and tax identification number (TIN) to register for
eServices. Palmetto GBA cannot release patient or provider specific information
if you do not identify yourself with your PTAN, NPI, and TIN. You may access
the National Plan & Provider Enumeration System (NPPES) NPI Registry to
search for the PTANs and NPIs listed for your office. If you do not know your
tax ID, check with your administrative office or refer to your tax records.
You must also provide the most recent Medicare payment amount received or
access code for the account you are registering. Call the IVR related to your
line of business to verify your last payment received. IVR telephone numbers
are listed in the Contact Us pages of www.PalmettoGBA.com. Brand new providers
who submit a current EDI enrollment agreement will receive an email with the
access code upon processing the EDI agreement.
Providers who have a Do Not Forward (DNF) on file with Palmetto GBA will not
be able to register until the DNF is lifted.
Providers must have an Electronic Data Interchange (EDI) Enrollment
Agreement on file with Palmetto GBA and wait until they receive a payment from
Medicare or an access code after the processing of the EDI Enrollment
This was last updated on 12/01/2020
If you are the provider administrator and your registration
information is entered in an incorrect format, the eServices application will
display an error message in red at the top of your screen. Carefully read that
error message and enter the information again.
Providers who have a Do Not Forward (DNF) on file with
Palmetto GBA will not be able to register until the DNF is lifted.
If you are sure you entered all information correctly and
cannot register, make sure you have an Electronic Data Interchange (EDI)
Enrollment Agreement on file with Palmetto GBA. If you do not, please access
the EDI section of PalmettoGBA.com for helpful articles about how to complete
the EDI agreement.
Please refer to section 2 of the eServices User Manual (PDF, 8.21 MB)
for additional information on eServices registration. If you are sure you have
an EDI agreement on file, and entered the correct information, but still cannot
register, please contact your Medicare Contractor.
eServices is available for:
If you are trying to register for eServices to access
information for Railroad Medicare patients and claims, choose Railroad
Specialty Medicare Administrative Contractor (RRB SMAC) from the Line of
Business list, regardless of what state you practice in. If you are an AL,
GA, NC, SC, TN, VA or WV provider and you want to access information for
both Part B and Railroad Medicare claims, you must register
separately for each line of business. Also, if you are an AL, GA, NC,
SC or TN provider and you want to access information for
both Part A and HHH claims, you must register separately for each
line of business.
HHH MAC covers the following states: Alabama, Arkansas,
Florida, Georgia, Illinois, Indiana, Kentucky, Louisiana, Mississippi, New
Mexico, North Carolina, Ohio, Oklahoma, South Carolina, Tennessee and
You must contact your provider administrator to request access to the
system. If you do not know who your provider administrator is, you will want to
contact your provider’s staff to find out if they have registered to the
system and who is the provider administrator.
If you are a provider administrator, you can see who is designated as
provider administrators on the Admin tab.
Once you register or update your profile, you will receive an email
with a link to validate your access. You must click the link in the profile
validation email to complete your profile verification. Once this is completed,
you will be able to log into eServices. If you do not click on the validation
link and you try to log in, you will see your profile screen where you can
update or correct your email address and submit.
If you do not receive your profile verification email, and you have verified
that your email address is correct, please add our email address to your safe
senders list. Your company’s email security settings may also need to be
updated to allow incoming emails from Palmetto GBA. You may then use the Verify
My Profile button to have another email sent.
The email address you will be receiving the validation email from is:
The process of receiving the email may take a while and is based on your
email client configuration and the security configuration of your network. You
may have to refresh your inbox to make sure all emails have been received.
If you still do not receive your profile validation email, please contact
your Medicare Contractor for further assistance. Please make sure your
email address is correct on your profile before calling Palmetto GBA for
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Last Updated: 11/01/2021
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