CSSC Operations
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Contact Us

Call: 1-877-534-CSSC (2772)

Fax: 1-803-935-0171

Email Address: csscoperations@palmettogba.com

Click here to use the online form.

      Regular Mail
      Palmetto GBA
      CSSC Operations
      P.O. Box 100275, AG-570
      Columbia, SC 29202-3275

      Express Mail
      Palmetto GBA
      CSSC Operations, AG-570
      2300 Springdale Drive, Bldg. One
      Camden, SC 29020

CSSC Hours of Operation

The CSSC Operations staff is available Monday – Friday 8am to 7pm ET, with the exception of our corporate observed holidays.

Holiday Schedule

HOLIDAY Calendar Year 2018Calendar Year 2019
New Year’s Day January 1 January 1
Martin Luther King Day January 15 January 21
Memorial Day May 28 May 27
Independence Day July 4 July 4
Labor Day September 3 September 2
Thanksgiving Day November 22 November 28
Day after Thanksgiving November 23 November 29
Christmas Eve December 24 December 24
Christmas Day December 25 December 25

Note: Scheduled holidays occurring on Saturday will be observed the preceding Friday, and holidays occurring on Sunday will be observed the following Monday.

The Front-End Systems (FERAS, PDFS and EDFES) are available for submission of Risk Adjustment, Prescription Drug, Medicare Encounter and Medicare-Medicaid data 24 hours a day, 7 days a week regardless of the holidays. The only exception would be from 5:00 PM ET - 10:00 PM ET on Sunday when the systems and equipment are routinely maintained.